Frequently asked questions

What types of practices do you specialize in?

We specialize in providing billing solutions for mental health and therapeutic practices, including psychiatry, psychology, and therapy services.

How do you ensure HIPAA compliance with virtual billing?

We ensure full HIPAA compliance by working within your billing software, utilizing secure data encryption, controlled access, and performing routine audits to safeguard patient information and maintain industry standards for virtual billing.

Do you work with my practice’s existing billing software?

Yes, we integrate seamlessly with your practice’s existing billing software. This allows us to handle your billing while you maintain familiarity with your current system, ensuring a smooth transition and uninterrupted workflow.

How do I get started with TheraCare Billing Services?

Simply contact us through our website, and we'll arrange an initial consultation to understand your practice’s needs and set up your customized billing solution.

What is your pricing structure?

Our pricing is based on a percentage of collected revenue, allowing us to align our success with your practice’s financial performance.

How often will I receive reports on my billing and collections?

We provide detailed, customized reports on a monthly basis, or more frequently if requested, to keep you informed of your practice’s financial health.

Do you offer support outside of regular business hours?

Yes, we offer 24-hour support for current clients to ensure timely resolutions to any issues that arise.

What is included in your referral program?

Our referral program offers ongoing benefits for each practice you refer, with rewards lasting throughout the contract duration of the referred practice.

Do you handle denied claims and appeals?

Yes, we manage denied claims and submit appeals on your behalf to ensure you receive the maximum reimbursement possible.

How secure is my data with your services?

We employ advanced encryption and cybersecurity measures, including professional liability (errors & omissions) and cyber liability insurance, to protect your data from potential breaches or risks.

Contact us

Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.